Helpdesk-detail
HELPDESK
Benefit for person who get support
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Can be a knowledge management, which can connect every employee within organization when they needed help. Every incident made through this system will be record and can be search again. -
Incident can be open anywhere with website and application.
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Quota/Ticket available amount can be check and system will provide the quota and incident information.
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Search for incident by its status with notification system by email.
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Real-time Chat system with support personnel
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File uploading in each Incident (Supported file: photo, .pdf, .docx, .xlsx, .pptx)
Benefit for supporter
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Get alert for internal/external incident reported real time.
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Chat system to keep up with person who need support.
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Make an investigation and plan the process for any incident reported in the system.
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Quota/Ticket available amount can be check and system will provide the quota and incident information.
